Last updated: 04/02/2024
In case of any questions, opinions or suggestions about the Policy or personal information protection, please contact us in the following ways. Under normal circumstances, we will give a reply within 7 working days.
Email: [email protected]
Tel.: +234 708 044 0141
Impexally Express ("we", "our", “us” or "Impexally") is committed to protecting the privacy of riders who apply to ride with us (“rider applicants”), our riders and their substitutes, including all users of our rider mobile device application ("Impexally Express") and related services. We’ll be the “controller” of the information we hold about you.
This privacy policy applies to rider applicants, riders and substitutes (to the extent that we are able to identify you and except for any references to the application and onboarding process, which do not apply to substitutes) (“you” or “your”). If you are a rider, you must ensure that your substitute has read this privacy policy before riding with us. When a rider engages a substitute, the rider and substitute will have access to each others’ information shown in the Rider App, such as recent deliveries and tips.
Please read this privacy policy which explains how and why we collect, use and protect your information.
Contact Details
If you have any queries, please get in touch by contacting our Rider Support team at [email protected]. For requests concerning this privacy policy or how we handle your information more generally, see the Your rights section below.
How we Collect Information
We collect your information when you interact with us, such as when you apply to become a rider, use the Impexally Express or related services. We also look at how you use the Impexally Express, to help us improve our services and optimise rider experience. In particular, we collect your information when you
(i) Apply to ride with us or change your account settings;
(ii) Use the Rider App or the Rider Site;
(iii) Contact us directly via email, phone, post, message, push notification, or via our chat function;
(iv) Participate in a competition, prize draw, promotion or surveys, rider events, our scholarship program or online courses or our partners’ services; and
(v) Browse and use our Rider Site (before and after you apply to ride with us).
We also collect information from third party sites, such as advertising and social media platforms.
As part of our commitment to your privacy, we want to be clear about the types of information we collect.
Your rider application and account set up
(i)When you apply to ride with Impexally Express, we ask you to provide information about yourself including your name, contact details, vehicle type, date of birth, relevant address, your right to work, and whether you have any unspent criminal convictions.
(ii) During the application process, or at subsequent times where further checks are considered as necessary, we (or a third party) will ask you to provide further information and documents, such as a copy of your passport and proof of address for criminal background checks and right to work checks. If you are required by applicable law to have a licence or insurance for your vehicle type, we might also ask you to provide evidence that you’re compliant with this law, as well as your vehicle registration details. We will track the progress of your application and record the results of your criminal background check (pass/fail only).
(iii)During the application process you will be asked to submit a photo (“selfie”) or video of yourself and a photo of your identity document to check your identity. Your selfie will be compared with the photo in the identity document. This comparison is made automatically using an identity verification platform with facial recognition, operated by our service provider called Onfido.
(iV) For your account set-up, we will ask you to provide financial (including bank details), tax and business registration information, and further information related to your services for Impexally Express such as contact details of your next of kin (whose details you have permission to share with us for emergency purposes), where you want to work, your kit and a photo. We'll keep a copy of your signed Impexally Express rider agreement with us (“Supplier Agreement”).
Payment, ride planning and kit ordering
(V) We record your deliveries, your tips if obtained via the Rider App, your calculated fees and associated fee statement.
(Vi) When you order kit through our Impexally Express kit store, you are asked to provide information about yourself including your name, contact details, delivery address, order details and payment information (if required).
Your location
(Vii)When you request to use a location-based function in the Rider App, for example when you want to find a zone centre or use the zone selector control, we access your location from your device in order to provide this functionality. This includes when you opt to use these functions whilst your status is set to ”offline” i.e. not available for orders. If you do not want us to view your location when you are “offline”, please do not request these functions.
(Viii) When your status is set to “online” (i.e. available for orders) in the Rider App, we collect your location data on a continuous basis for the purposes of engaging your services under your Supplier Agreement including to provide delivery estimates to our customers based on your speed and the type of vehicle you've told us you are using. If you do not want us to view your location, please change your rider status to "offline", but please note that you will need to be online in the Rider App to be offered and/or complete orders.
(iX) Unless you request to use a location-based function or set your status to “online” in the Rider App, we do not access or otherwise collect your location data.
We will only process your information if there is a reason for doing so, and if that reason is permitted under data protection law.
Where we need to process your information for the performance of a contract with you, or at your request before we enter into a contract, we use your information to:
(i) Where we need to process your information for the performance of a contract with you, or at your request before we enter into a contract, we use your information to:
(a) provide and manage your rider application, rider account, and onboarding process, including to execute your Supplier Agreement;
(b) perform identity verification, right to work, road licence and insurance checks (where permitted by law) to ensure that you are legally compliant when providing the services and to comply with our internal policies;
(c) provide you with access to and use of the Rider App as a means of Impexally engaging your services, including to enable you to accept orders;
(d) manage delivery operations and make the most efficient decisions using automated means when offering you orders, based on your location and your vehicle type;
(e) review your past orders, including location data whilst on delivery, to understand whether you are fulfilling your obligations under your Supplier Agreement, and take any appropriate action (including termination of your Supplier Agreement);
(f) communicate with you about operational information relating to your services to Impexally, such as closed zones, any important changes or developments to the Rider App;
(g) offer you order-specific delivery fees (where available in your market) and calculate and administer payments for your rider services and any referrals, for example whether a surge fee was applicable to you at a certain time and location;
We may use your information for compliance with our legal or regulatory requirements to:
(h) keep a record of payments made to you;
(i) calculate and administer taxes (including, if applicable, withholding taxes) and to report necessary tax information to relevant authorities;
(j) comply with other legal or regulatory requirements.
Where we have a lawful basis for doing so we will use your information to let you know by email, post, phone, message, push notifications or in-app messages about Impexally Express’s products and services useful to your rider services (such as about Impexally Express kit), about future opportunities to ride with Impexally Express and/or any promotions from third party partners which are designed to support your provision of services to Impexally Express, such as by reducing the cost to you of providing services and by helping you to provide the services more safely through special deals we find for riders. You always have the option to unsubscribe from promotional electronic communications.
We update this privacy policy from time to time, so remember to check back in every so often, in case anything has changed and, where appropriate, we may notify you of the changes, for example by email or other method.
This privacy policy was published on: 02 Apirl 2024